Speakers

Dan Knowles

From “F” IT to Innovation: How Little’s IT Team Transformed Frustration to ETC (Emerging Tech CoLab)

A few years ago, Little’s IT team had a reputation—they were the department everyone groaned about. Outdated systems, manual processes, and constant technical hiccups caused frustration at every turn. But instead of staying stuck, they made a bold shift. By eliminating technical debt and automating their workflows, the team not only increased efficiency but also earned credibility across the firm. This trust enabled them to evolve into something much more powerful: a forward-looking team focused on improving delivery of their craft—the Emerging Tech CoLab (ETC). Now, they’re not just maintaining technology; they’re driving innovation that enhances design, streamlines processes, and pushes the firm forward. More than just a tech overhaul, this is a story of cultural change, strategic growth, and IT’s evolving role in shaping the future of business. Whether you’re in IT, operations, or leadership, this session will leave you inspired and equipped with practical strategies to transform your own organization. In this session, Dan Knowles shares the behind-the-scenes story of Little’s IT transformation and lessons you can apply to your firm's journey.